Cancellation Policy

At Lowerleazes boarding kennels, we understand that sometimes plans change unexpectedly. However, due to the limited number of spaces available and the high level of care we provide, cancellations can significantly impact our ability to accommodate other clients. For this reason, we require a non-refundable deposit at the time of booking to secure your dog’s space. If you cancel more than 14 days before the scheduled check-in date, no further charges will apply beyond the deposit. Cancellations made within 14 days of the check-in date will be charged 50% of the total booking fee, and those made within 7 days, or in the case of a no-show, will be charged the full booking amount. During peak periods (such as school holidays and public holidays), the notice period extends to 21 days, with the same cancellation fees applying. No refunds or credits are offered for early returns once your dog has checked in. We do not issue refunds under any circumstances for missed stays due to illness unless arranged in advance and supported by veterinary evidence, in which case we may offer a credit at our discretion. All cancellations must be made in writing via email and are only valid once confirmed by us. This policy helps us continue to provide the best care and availability for all our canine guests.

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25% deposit will be required to confirm bookings then the remainder will be due to be paid on the day of drop-off. any cancellations will result in the loss of deposit.

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Thank you.